Effective Date: May 23, 2025
Prevent Medical (“we,” “us,” or “our”) is committed to protecting your privacy and your health information. This Privacy Policy explains how we collect, use, and share your personal information, including information collected via our website, patient forms, and SMS communications. This policy incorporates our HIPAA Notice of Privacy Practices and additional requirements for online and SMS communications.
We collect the following types of personal information when you interact with our services:
• Name, date of birth, and contact information (such as phone number, email address, and mailing address)
• Medical information, including medical history, diagnoses, treatment, and lab results
• Insurance and billing information
• Communication preferences and consent status (including SMS consent)
• Any other information you provide when signing up or using our services
We use your personal information for the following purposes:
• To provide, coordinate, and manage your medical care and treatment
• To schedule appointments and send appointment reminders (including via SMS, with your consent)
• To communicate post-visit instructions, lab notifications, and billing information
• To bill and collect payment from you, your insurance company, or a third party
• For healthcare operations, such as quality improvement, case management, and business planning
• To respond to your inquiries and provide customer support
• To comply with legal and regulatory requirements
We may share your information as follows:
• With healthcare providers, staff, and business associates involved in your care or payment for your care
• With service providers who assist us in delivering healthcare and administrative services (e.g., appointment scheduling, billing), and who are required to safeguard your information
• With regulatory authorities, as required by law
• With your family members or others involved in your care, only as permitted by law or with your consent
We do not sell or share your personal information, including SMS consent, with third parties or affiliates for marketing purposes.
We are committed to protecting your information and employ reasonable safeguards to prevent unauthorized access, disclosure, or misuse. Please note that SMS communications may not be encrypted and could be viewed by unintended third parties.
You have the following rights regarding your protected health information:
• Right to Inspect and Copy: You may request to inspect or obtain a copy of your health information.
• Right to Amend: You may request corrections to your health information if you believe it is incorrect or incomplete.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
• Right to Request Restrictions: You may request restrictions on certain uses or disclosures of your health information.
• Right to Request Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
• Right to a Paper Copy: You may request a paper copy of this Privacy Policy at any time.
To exercise these rights, please contact us at the information below.
We reserve the right to change this Privacy Policy. Updates will be posted on our website and available in our office. The effective date will be updated accordingly.
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us:
Prevent Medical
100 Church St, Fl 8, New York, NY 10007
Phone: 646-859-7713
Email: hello@preventmedical.com
You may also file a complaint with the Secretary of the Department of Health and Human Services. We will not retaliate against you for filing a complaint.
Effective Date: May 23, 2025
By opting into SMS from a web form or other medium, you agree to receive SMS messages from Prevent Medical. These messages may include:
• Appointment scheduling and confirmations
• Appointment reminders
• Notifications of missed or rescheduled appointments
• Post-visit instructions
• Lab notifications
• Billing notifications
Message frequency may vary. Message and data rates may apply.
• To opt out at any time, reply “STOP” to any message.
• For assistance, reply “HELP” or visit our website at https://www.preventmedical.com
We respect your privacy. SMS consent is not shared with third parties or affiliates for marketing purposes.
SMS Consent Process:
Patients may opt into SMS communications through:
1. Signed consent forms during intake
2. Verbal consent documented in patient records
3. Reply START to opt-in messages
Help Instructions: Reply HELP for assistance or call 646-859-7713
Opt-out Process: Reply STOP to immediately cease all messages
Message Frequency: Up to 10 messages monthly based on care needs
